Privacy & Cookies

This is a starter policy to get you live. Review and complete the highlighted points with your own details before relying on it — it is not legal advice.

Who we are

This website is operated by CoolServe, part of PSD Group, based in Ringwood, Hampshire. For any privacy query, contact us at sales@cool-serve.co.uk.

Cookies we use

A cookie is a small text file stored on your device. We use two kinds:

• Strictly necessary cookies — needed for the site to work and to remember your cookie choice. These do not require consent.
• Analytics cookies (optional) — used only if you allow them, to help us understand how the site is used so we can improve it.
• Marketing cookies (optional) — used only if you allow them, to measure and tailor advertising. [REVIEW: remove this line if you never use marketing/advertising cookies.]

We do not load optional cookies until you give consent through our cookie banner.

Managing your choice

You can change or withdraw your consent at any time using the “Cookie settings” link in the footer of any page. You can also block or delete cookies in your browser settings.

Your data and your rights

When you submit an enquiry form we use the details you provide solely to respond to you. Under UK data protection law you have rights over your personal data, including access, correction and erasure. [REVIEW: add your lawful basis, retention period, any third parties (e.g. email/CRM providers), and how to make a request.]

Contact

Questions about this policy? Email sales@cool-serve.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.